RAZR - Technical Operation Analyst
June 2022 - Present
Direct Financial Institution(DFI Projects)
Clients: Boeing Credit Union, Florida Credit Union, Clearview Credit Union
- Project launch lead for Direct Financial Institution rewards eg. Boeing Credit Union, Florida, and Clearview CU
- Hands on experience working with JSON, Bootstrap, Custom API
- Making sure web pages are WCAG 2.0, 2.1 compliance using WAVE and Accessibilty tools
- Deploy and maintain custom workflows, automation, and triggered rewards process for Credit Unions Clients
- Monitoring logs for exceptions/errors in data import/export process
- Experience with Data Dogs, PostgreSQL
- Debugging and creating test cases, automate and user-acceptance
- Extensive experience with RAZR custom java baased software called Designer
- Ensure all data are secure and PCI compliance in all testing phases
CAIT - Graduate Assistance
March 2021 - May 2022
- Install and implement Opentelemetry Tracing with Harbor registry management, Grafana Tempo and Logging with Loki
- Hands on experience working with LDAP
- Technical Support for CAIT Support staff with setup needs.
- Daily drive CentOS 7 and 8
- Monitoring logs to monitor traffics for network security
- Experience with Containerize technology (Docker, Kubernetes)
- Generating Dashboards and Alerts for system monitoring with Grafana/Prometheus and Wazuh for SIEM
- Maintain Wazuh, Grafana, Harbor Registry Prometheus and Graylog
- Work with a variety of Dell Sever and Switches (Dell R710, R730, 1950, 2950)
Novalink Solutions - Account Coordinator/OSC
August 2017 - August 2020
- Manage the database for the company as well as portals to support for technical needs of the employees.
- Create/Generate automated reports/alerts/notifications.
- Manage logins, data entries, Automated WorkFlow and Users.
- Work with employees with troubleshooting, maintenance, and installation of hardware/software needs.
- Facilitate interview. hiring and hands-on training for team members
- Lead a team of 3 recruiters to find suitable candidates/consultants for State and commercial clients for different technology and background.
- Excellent verbal, technical, and interpersonal skills.